Terms and conditions

Tardiness: We politely ask that you show up 10 minutes before your scheduled lesson! If you are late for your lesson and there is another booking after you, unfortunately, the time lost will be forfeited from your lesson. If there is no lesson following your lesson, we will do our best to accommodate the time lost due to tardiness, but we do ask that you kindly consider our instructors' time spent waiting for you. 

Cancellation policy: If your lessons are cancelled more than 30 days in advance you will receive a full refund of your lesson prepayment. If your lessons are cancelled within 15-30 days of your booking you will be charged a $100 flat administrative fee. If your lessons are cancelled between 48h and 14d of your booked lesson you will be charged 50% of your lesson total. You will be charged 100% of the lesson total if your lessons are cancelled within 48h. 

We try our best to take into account extenuating circumstances such as severe illness or issues with travel delays, etc. There is no charge to reschedule your lesson subject to availability. 

*Please note that during our peak high season (November 15 - April 15) you will be charged 100% of your lesson total if you cancel within 7 days of your booking*

No wind policy:  Sometimes the weather does not cooperate with us! We go out rain or shine, so long as it's windy! If we need to cancel your lesson due to lack of wind we will email you no less than 30 minutes before your lesson time. We will try our best to reschedule the lesson to a time when the wind is suitable. If we cannot make that happen you will be refunded in full!  

Payment Processing Agent: TCKITEBOARDING UK LTD acts solely as a payment processing agent for Turks and Caicos Kiteboarding, based in the Turks and Caicos Islands. All services, including kiteboarding lessons, are delivered exclusively by Turks and Caicos Kiteboarding in the Turks and Caicos Islands. Payments processed by TCKITEBOARDING UK LTD are on behalf of Turks and Caicos Kiteboarding, and no UK VAT applies to these transactions as the services are supplied outside the UK.